客服
Support
Questions, suggestions, or a request for a beta place — just write to us. English, Chinese and Malay are all fine.
support@victech.my · WhatsApp +60 16-209 5401 (Vic Tech company support line, not a personal number) — the button above tags your message [vicfit-web] so support knows you are writing about VicFit
Response time
We usually reply within one working day. Weekends and Malaysian public holidays are slower. If three working days pass with no reply, write again — mail occasionally lands in spam.
What to include
With these in the first message we can usually answer straight away instead of going back and forth:
- Your iPhone model and iOS version (Settings → General → About).
- The VicFit version number (bottom of the Settings page).
- A screenshot of the problem, or a short screen recording.
- What you did, what you expected, and what you actually saw.
Never send us your Apple account password. We will not ask for it and do not need it to resolve anything.
Asked most often
How do I get a TestFlight place?
VicFit is not on the App Store yet — it goes out through TestFlight only. Email support@victech.my with the Apple account address you use for TestFlight. Places are limited; we send an invitation when your turn comes.
How do I delete my account and all my data?
Open VicFit → Settings → Delete account. This revokes VicFit's Sign in with Apple authorisation and deletes every meal photo, meal record, daily health summary and favourite you have. It cannot be undone.
If you cannot install the app, or have already removed it, email support@victech.my and we will handle it once we have verified your identity. See section 7 of the Privacy Policy.
VicFit is not reading my health data
On your iPhone, go to Settings → Privacy & Security → Health → VicFit and check that steps, active energy, resting energy, workouts and body weight are switched on. VicFit only ever asks for read access; it writes nothing back into Apple Health.
Then return to VicFit's Today page and pull to refresh. Apple Watch activity usually takes a few minutes to reach Health.
The calorie estimate is wrong
Estimates are imprecise by nature, so every meal can be corrected: open the meal and edit the portion or the calories. Your figures are what get counted.
Next time, add a short description with the photo — "seven-tenths of the rice", "less oil", "large" — and the estimate lands much closer. Save the meals you eat often to your favourites and you can log them in one tap without estimating again.
Will my data survive a new phone?
Yes. Sign in with the same Apple account and your meal records, daily summaries and favourites come back with the account.
Business, press or anything else
Write to support@victech.my with the subject stating what it is about. If it needs to go to the person in charge, we will pass it on and they will contact you personally.
Elsewhere
- Privacy Policy — what we collect, who sees it, how long it stays, how to delete it.
- Terms of Use — conditions of use and the health disclaimer.